Returns & Exchanges
At Sophie & Olivia, we want you to love every purchase, but if you are not completely satisfied, we offer a hassle-free 30-day return policy for most items. Ensure your products are in their original condition with tags attached to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging and include the printed return authorization slip inside the box.
Ship Your Return
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing